faq
here are some of the questions we hear most often from our couples
- 01
While we ask for final music selection for our highlight films due to licensing and creative purposes, we do our best to work with you to find styles and genres that you like! We love suggestions, but ultimately we choose what music is in the film. We promise to pick songs that fit your vibe and wedding day!
- 02
In order to deliver the best film possible, we take our time with the editing process to make sure everything is perfect. We are 100% in house editors - your film is only touched by us. And since our films are very unique and story based, we can take up to 4 months to deliver the Highlight Film, and an extra month for full film collection. We always deliver a teaser within 48 hours of the wedding, and always stay in touch during the editing process.
- 03
We love working with other vendors on the wedding day! We often try to reach out to the photographer and DJ beforehand and we always go over our plans for filming setups throughout the day. We also love when couples work with planners or day-of coordinators, and always recommend our couples book with one to save you stress and headache! We also LOVE referring vendors we've had the pleasure of working with in the past, just ask!
- 04
We understand that weddings are stressful and expensive and we like to help our couples as much as possible when it comes to payments! We accept payments in the form of check or online invoicing. We also have payment plans available: splitting payment by 3, or 4 or 6 payments. Our down-payments are always considered non-refundable to lock the date in our calendar. Reach out for more info about payment plans.
- 05
We deliver all of our films digitally to our couples on YouTube, then a direct download link if requested. Then the full film collection is delivered by mail in a customized USB flash drive.
- 06
Yes! We believe in backups on backups because technology is only great when it works. We back up to multiple hard drives, your films are stored on the cloud, and we also back up to locations that are off site. We always recommend backing up everything in multiple places after it's delivered to you and only guarantee keeping it for 90 days after delivery.